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Technician - Residential Service in Fayetteville, NC at CPI Security

Date Posted: 2/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/2/2018

Job Description

Job Description

If you are a dependable and motivated individual who is mechanically inclined and interested in a career with an established and industry-leading company, join the CPI Security team. We provide a top line of custom-designed security systems that have kept families and businesses in the Southeast safe for more than 20 years. We are seeking a Residential Security Service Technician to service security systems of our residential customers. In addition, you will confer with customers and suggest additional products and services to improve their system. CPI provides comprehensive training to help prepare you to earn a great income while providing a valuable service to our customers. If this sounds like the kind of opportunity you have been looking for and you meet our qualifications, we want to talk with you!

Job Responsibilities

Your specific duties will include:

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify upselling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

Job Requirements

Job Requirements

As a Residential Security Service Technician, you must be a highly-motivated and driven individual with solid technical skills and a strong work ethic. You must also be highly detail-oriented and organized with great time-management, analytical and decision-making skills. It is also important that you display excellent verbal and written communication and interpersonal skills with the ability to quickly establish credibility and rapport with customers.

Specific qualifications for the position include:

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong upselling and closing abilities
• Mechanical aptitude
• Strong customer service skills
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends – this is not an 8-5 job
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) preferred
• Experience in a low voltage environment, a plus
• Cable installation, telecom, DirecTV experience, a plus
• Computer skills (particularly iPad and MS Outlook), a plus
• Ability to pass criminal background check, DMV check and drug screen
Residential Security Service Technician

Benefits
As a Residential Security Service Technician with CPI Security, you will be part of an established and stable organization with a respected brand name and a fun and diverse company culture. We will provide you with extensive training and mentoring from one of our field supervisors in addition to ongoing product training in order to ensure your success with us. There is plenty of opportunity for growth with us and we prefer to promote from within whenever possible. That means you can have a great career path here at CPI. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits and some of the top incentives in the industry!

As a Residential Security Service Technician, you will receive:

• Competitive pay
• Training pay
• Company vehicle and gas card
• Hi-tech technology
• Medical, dental and vision coverage
• Life insurance w/ AD&D
• Short- and long-term disability
• Flexible spending account
• Fitness program
• 401(k) w/ company match
• Employee assistance plan
• Great incentives