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Operations Manager in Charlotte, NC at CPI Security

Date Posted: 1/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Position Summary:
The primary responsibilities of an Operations Manager are to:
• Manage and Develop Install and Service Technicians
• Manage all activities related to Residential Operations

Key Responsibilities:
• Schedule hours of work, priorities, and staff assignments to ensure efficient operation based on work load
• Review daily logs and reports to detect recurring slowdowns or errors
• Meet with Install and Service team to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are met
• Provide input to the development of product strategy and research and development of new and emerging products
• Ensure all established cost, quality, and delivery commitments are met
• Coordinate Installation and Service activities with all other functions of the organization and suppliers to obtain optimum production and utilization of resources
• Perform administrative activities associated with the effective management of operations
• Determine responsibilities of assigned organization and staff positions to accomplish business objectives
• Train and ensure all assigned employees are aware of and comply with company and customer policies, procedures, and regulations
• Manage team and meet and exceed monthly goals in the most cost effective method

Job Requirements

• Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries
• Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
• Must be able and willing to perform at a high level of competency and accuracy to meet or exceed departmental standards while upholding the best interests of the customer and the company
• Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues
• Must be able to maintain a professional presence and represent the company favorably
• Must have good problem solving and decision making abilities
• Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities
• May have additional duties as assigned by Management
• Ability to perform as a CPI team player, support all requests, and provide superior customer service

Experience and Additional Requirements:
• Minimum of three years experience in a residential Install environment
• Thorough understanding of all CPI alarm systems (user interaction, troubleshooting, etc)
• Intermediate level of Microsoft products
• High school diploma required
• Clean criminal background check with no felonies and proof of acceptable driving record
• Willingness to submit to a drug test


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