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Central Station Representative - 3rd Shift in Charlotte, NC at CPI Security

Date Posted: 2/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/8/2018

Job Description

A  SECURE FUTURE WITH CONTINUED GROWTH
CPI Security is one of the most successful residential and business security companies in the Southeast and employs over 600 people in multiple locations. Currently ranked 12th in the nation, the Company’s continued growth is due, in part, to a corporate culture dedicated to superior customer service, cutting-edge technology and community involvement.
 
IDENTIFY YOURSELF
 
CPI Security fosters a positive work environment that encourages everyone to strive to be the best. If you are confident in your abilities and take pride in your achievements, step up and identify yourself! We are currently recruiting for a Central Station Representative. 
The primary responsibilities of a Central Station Representative are to:
  • Process all alarm events received from customers’ homes and businesses in a 24/7 environment
  • Receive and process alarms efficiently and accurately in a manner that consistently reflects the standards and expectations of the industry’s leading provider of security systems and monitoring services
 
Key Responsibilities:
  • Receive and handle incoming calls from customers ranging from general inquiries to technical support issues
  • Field and process incoming alarm events from residential and commercial properties and conduct outbound contact calls as needed
  • Initiate outbound calls to residential and commercial customers to conduct periodic tests on property’s security system
  • Conduct outbound outreach to residential and commercial customers to verify contact information
  • Perform processing demonstrations of CPI’s Real Time Response product
  • May have additional duties as assigned by Management

Job Requirements

Qualifications:
  • Must possess strong customer service and phone skills
  • Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
  • Must be able and willing to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company
  • Must be able to effectively manage multiple tasks simultaneously without diminishing level of quality in the completion of each
  • Must be able and willing to listen, work as a functional member of a team, and take direction as needed to meet goals and complete work
  • Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues
  • Must be able to maintain a professional presence and represent the company favorably
  • Must have strong computer skills as well as be able to type at least 35 words per minute
  • Must have a sound understanding of technology and computer use in the workplace, and possess the ability to learn new software
  • Must be able successfully complete tasks in stressful and/or tumultuous situations with composure and professionalism
  • Must be able to understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities
 

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