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Central Station Manager in Charlotte, NC at CPI Security

Date Posted: 1/24/2018

Job Snapshot

Job Description

CPI Security is one of the most successful residential and business security companies in the Southeast and employs over 650 people in multiple locations. Currently ranked in the top 15th in the nation, the Company’s continued growth is due, in part, to a corporate culture dedicated to superior customer service, cutting-edge technology and community involvement.

CPI Security fosters a positive work environment that encourages everyone to strive to be the best. If you are confident in your abilities and take pride in your achievements, step up and identify yourself! We are currently recruiting for a Central Station Manager.
This position will be responsible for the following duties:
• Oversee call center operations within Central Station and ACG Departments
• Manage department P&L; Establish department goals, budgets and guidelines and implement supporting procedures and policies
• Identify staffing needs within each department and actively participate in hiring process
• Develop and implement standard processes and efficiencies
• Cultivate a supportive environment that aids the professional development of direct reports in a manner that ensures the fulfillment of departmental and center-wide requirements and goals
• Provide training to direct reports regarding the policies, procedures and protocol relating to departmental functions and requirements
• Provide supplemental coaching and training to direct reports as well as center employees to ensure the successful execution of company policies and standards
• Actively participate in the development and growth of direct reports by providing valuable guidance, constructive criticism, praise and direction
• Perform disciplinary actions as needed
• Professionally handle internal and external inquiries pertaining to issues including, but not limited to: center operations and company policies and procedures
• Interact with other department managers to facilitate the dissemination of information
• Ensure technical integrity of all Central Station monitoring equipment (e.g. servers, signal processors, phones, etc.) and accordance with all UL regulations

Job Requirements

• At least two years previous management experience required, central station management experience strongly preferred
• 2-3 years of previous call center experience required
• High school diploma required, some college preferred
• Must be able to effectively lead, manage and motivate others
• Must have strong verbal, written, analytical and computer skills
• Clean criminal background check with no felonies and proof of acceptable driving record
• Willingness to submit to a drug test


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